Welcome Members
Advanced Health members have access to all medical, dental, behavioral health, and transportation benefits covered under the Oregon Health Plan (see member handbook). This includes doctor visits, prescriptions and medical equipment, dental and eye care, hospital stays and mental health and addiction services. Free transportation is also available to get you to medical visits.
Our Provider Network is here to provide members with great local service and quality care. Use our Find A Provider tool to find providers in your area.
If you would like a printed copy of our provider directory, member handbook, or any other information from the website, it is available to you at no charge and will be provided to you within 5 business days of your request.
As an Advanced Health Member, you have access to the services of Traditional Health Workers. To learn more about Traditional Health Workers and how to receive their services, please call Member Services at 541-269-7400,
1-800-264-0014 or TTY at 711 or 800-735-1232.
If you have any other questions, please call Member Services at 541-269-7400, 1-800-264-0014 or TTY at 711 or
800-735-1232.
Your Benefits
Find out what’s covered and how to access services.
Forms
Access online forms.
Find a Provider
Find a doctor, dentist, counselor or other provider.
Member Resources
Learn more about member resources being offered and local events in the area.
Health Related Social Needs
Learn about the new OHP 1115 waiver.
Language Services
Get information on language line access and health interpreter services.
Pharmacy Info
Get details about drug prescription coverage.
Behavioral Health
Learn more about your Behavioral Health benefits.
Active Living Program
Advanced Health offers FREE programs that focus on physical activity, healthy eating and wellness education.
FAQs
Find answers to frequently asked questions (FAQ).
Member Rights and Responsibilities
See your Advanced Health and OHP member rights and responsibilities.
Community Advisory Councils
Learn about Community Advisory Councils.
Quit Tobacco
Learn about our Quit Tobacco Program.
Transportation
Schedule a free ride to your medical visit.
Everyone has a right to know about Advanced Health’s programs and services. All members have a right to use our programs and services. We give free help when you need it. You can have an OHA approved and certified voice or sign language interpreter at your appointments if you need one. When you call for an appointment, tell your provider’s office that you need an interpreter and for which language.
Some examples of the free help we can give are:
➢ Sign language interpreters
➢ Spoken language interpreters for other languages
➢ Written materials in other languages
➢ Braille
➢ Large print
➢ Audio and other formats
If you need help, please contact:
Language Access Services Program Coordinator
Call: 1-844-882-7889 TTY: 711 or 800-735-1232
Email: Languageaccess.info@state.or.us
Web: www.oregon.gov/oha/oei
Advanced Health Member Services
Call: 541-269-7400 or 800-264-0014
TTY: 711 or 800-735-1232
Health Risk Survey Frequently Asked Questions
What is a Health Risk Survey?
A Health Risk Survey is a list of questions we ask you to see how we can meet your needs. It helps us know if you need more information about some of our benefits and services. We ask you these questions every year to see if your needs have changed.
Why should I take a Health Risk Survey?
This is a short survey that should take less than 10 minutes. Taking the survey can help you with your needs. If we find something you need during the survey, we will help you with resources and other information.
How will I get the survey?
We call all new members and each member every year during the month of their birth. If we don’t reach you by phone, we will mail you the survey.
How do I know the caller is from Advanced Health?
An Advanced Health Customer Service staff will call you to complete the survey. They will introduce themselves and ask for your name and birth date to confirm who you are. They will NOT ask for your social security number or any banking information.
What if I have more questions?
If you have more questions about the Health Risk Survey, please email us at: customerservice@advancedhealth.com or call us at: 541-269-7400/TTY 711 or 800-735-1232. We look forward to hearing from you and helping you!