Intensive Care Coordination

You can get Intensive Care Coordination (ICC) services if you need more help. ICC services give extra support to those who need it.

Some people who qualify for ICC services may be:

  • Older adults, those who are hard of hearing, deaf, blind or have other disabilities.
  • Those with high healthcare needs, multiple chronic conditions, or severe and
    persistent mental illness (SPMI).
  • Individuals receiving Medicaid-funded long-term care services and support (LTSS).
  • Those in a medication-assisted treatment (MAT) for Substance Abuse Disorder (SUD).
  • Women who have been diagnosed with a high-risk pregnancy.
  • IV drug users.
  • Those who have an SUD in need of withdrawal management.
  • Individual with HIV/AIDS or who has tuberculosis.
  • Veterans and their families.
  • Those at high risk of first episode psychosis.
  • Those within the intellectual and development disability (IDD) population.
  • And others.

Intensive Care Coordination can also help children:

  • Age 0-5 who show early signs of social/emotional or behavioral problems or have a
    Serious Emotional Disorder (SED) Diagnosis.
  • Who have neonatal abstinence syndrome.
  • In Child Welfare.

You and your ICC coordinator will make a plan called an Intensive Care Coordination plan (ICCP). This plan will be made within 10 days of starting the ICC program. It will help you meet your needs. It will also help you keep personal health and safety goals.

Your care plan will list supports and services needed to help you reach your goals. The care plan will be updated every 90 days, or sooner if your health care needs change. You can get a copy of your plan.

You will have an ICC team to help you. This team will include different people who will work together to meet your needs, such as providers and specialists you work with. This plan addresses medical, social, cultural, developmental, behavioral, educational, spiritual, and financial needs so you have positive health and wellness results. Your care team’s job is to make sure the right people are part of your care plan to help you reach your goals. We will all work together to support you.

Your care coordinator can also:

  • Access resources to make sure you feel comfortable, safe, and cared for.
  • Use care programs to help you manage chronic health conditions.
  • Help with medical issues such as diabetes, heart disease and asthma.
  • Help with behavioral health issues including depression and substance use disorder.
  • Create a treatment plan with you.

Call Advanced Health Member Services at 541-269-7400 to get an ICC care coordinator. Advanced Health will make sure that you or your representative get your ICC care coordinator’s name and phone number.

Intensive care coordination services are available Monday through Friday 8:00 a.m. to 5:00 p.m. If you can’t get ICC services during normal business hours, Advanced Health will give you other options.